We process only the information needed to provide trenchless pipeline rehabilitation services and maintain compliance with Canadian civil engineering standards.
We collect information you submit through our contact forms: your name, email address, phone number, and any message you include. When you request a project estimate or service inquiry, we may also ask for property details and pipe specifications. Our website automatically logs technical data such as your IP address, browser type, operating system, and pages visited, collected via cookies and analytics tools.
Your data is used to respond to service inquiries, prepare project proposals, schedule site assessments, and communicate project updates. Technical data helps us improve website performance, diagnose issues, and understand how visitors use our site. We do not use your information for automated decision-making or profiling.
Contact form submissions are retained for 24 months after the last correspondence. Project-related records (including invoices, reports, and CCTV footage) are kept for seven years to comply with Canadian tax and engineering record-keeping requirements. Analytics logs are anonymized after 14 months.
We share data only with trusted service providers who help us operate this website and deliver our services: web hosting provider, email delivery service, analytics platform (Google Analytics), and form submission handler. These processors are contractually bound to protect your data and may not use it for their own purposes. We do not sell, rent, or trade your personal information.
You have the right to request access to the personal data we hold about you, ask for corrections if it is inaccurate, request deletion (subject to legal retention periods), and withdraw your consent for processing at any time. To exercise these rights, contact us at info@sydneyrelining.com or call +1 (886) 601-1895. We will respond within 30 days as required by applicable privacy laws.
This policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We do not make misleading claims, create false urgency, or imply endorsement by any government agency or engineering body. Last updated: March 2025. Changes will be posted on this page with a revised date.